Privacy & Cookie Policy

1. Who we are

HDS Lighting Ltd is a UK lighting design and consultancy business. For personal information supplied directly to us through this website or during a project enquiry, HDS Lighting Ltd is normally the data controller.

Our registered business contact for privacy matters is:

HDS Lighting Ltd
London House, First Avenue, Poynton, Cheshire, SK12 1YP, United Kingdom
Email: info@hdslighting.com
Telephone: 01625 925 735

2. Information we collect

Depending on how you contact or work with us, we may collect:

• your name, company, job role and contact details;
• project location, project stage and the service you require;
• the contents of your enquiry and subsequent correspondence;
• drawings, specifications, photographs, reports or other files you upload or send;
• commercial information needed to prepare a quotation or deliver a project;
• website and device information, such as IP address, browser details and advertising identifiers, where applicable; and
• your cookie and advertising-consent preferences.

3. How we use personal information

We use personal information to:

• respond to enquiries and understand proposed lighting projects;
• prepare quotations, proposals and preliminary technical advice;
• deliver agreed lighting design, assessment, reporting and consultancy services;
• communicate with clients, consultants, contractors and relevant authorities;
• manage contracts, invoicing, quality records and professional obligations;
• protect the website and business against spam, misuse, fraud and security incidents;
• measure the effectiveness of Google advertising where the visitor has consented; and
• establish, exercise or defend legal claims and comply with applicable law.

Website enquirers are not automatically added to a general marketing mailing list. We may contact you about the enquiry you submitted and the associated project.

4. Our lawful bases

5. Who we share information with

Where necessary and proportionate, information may be shared with:

• our website hosting, email, IT support, cloud storage and security providers;
• professional advisers, insurers, auditors and certification bodies;
• project clients, design-team members, contractors or relevant authorities where required to progress the work;
• Google, where you consent to Google Ads measurement; and
• courts, regulators, law-enforcement bodies or public authorities where disclosure is required or permitted by law.

We do not sell personal information. Service providers must only use information for the agreed purpose and are expected to protect it appropriately.

International transfers

Some technology providers may process information outside the United Kingdom. Where this occurs, we use providers and contractual arrangements intended to provide an appropriate level of protection, including applicable UK adequacy regulations or recognised contractual safeguards where required.

6. How long we retain information

We keep personal information only for as long as it is reasonably needed.

• Enquiries that do not become projects: normally up to 24 months after the last meaningful contact.
• Client and project records: normally up to seven years after completion or the last transaction.
• Drawings and attachments: retained with the related enquiry or project record.
• Complaints or legal matters: retained for as long as reasonably required to manage the matter.
• Cookie-consent preference: normally stored for six months before the website asks again.

A longer period may apply where required by a contract, insurer, professional obligation, legal hold or applicable law. Records may be deleted earlier when no longer needed.

7. Security

We use proportionate technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse or alteration. These include access controls, managed business systems, spam filtering, file-type and file-size restrictions, and appropriate staff procedures.

No internet transmission or storage system can be guaranteed to be completely secure. Please contact us promptly if you believe information submitted to HDS Lighting has been compromised.

8. Cookies, local storage and Google Ads

Cookies are small text files, and local storage is a browser feature that can save a preference on your device. The website must not activate non-essential advertising or measurement storage until you have made an affirmative choice.

Google Ads conversion measurement

HDS Lighting uses a Google Ads tag to understand whether advertising leads to useful website actions. When consent is granted, Google may receive information including the page visited, advertising or device identifiers, browser information, IP-derived location information and details of a conversion event. Google may use cookies and similar technologies to provide and measure its advertising services.

Google’s own privacy information is available at Google Privacy Policy and its explanation of advertising cookies is available at Google Advertising Technologies.

9. Your cookie choices

The website’s cookie banner provides accessible options to accept or reject optional advertising measurement. Rejecting optional cookies does not prevent you from viewing the website or submitting a project enquiry.

You can change your choice later through the website’s cookie-settings control. You can also delete cookies or local storage through your browser settings. Blocking or deleting cookies may cause the website to ask for your preference again.

10. Your data protection rights

Subject to the circumstances and applicable exemptions, you may have the right to:

• be informed about how your personal information is used;
• request access to your personal information;
• ask us to correct inaccurate or incomplete information;
• ask for information to be erased in certain circumstances;
• ask us to restrict particular processing;
• object to processing based on legitimate interests;
• receive certain information in a portable format where the right applies; and
• withdraw consent at any time for processing that relies on consent.

Rights are not absolute and may depend on the purpose and lawful basis for processing. There is normally no charge for making a request. We may need to verify your identity before releasing information.

11. Questions and complaints

Please send a privacy question, rights request or data protection complaint to info@hdslighting.com. We will acknowledge complaints within 30 days and take appropriate steps to investigate and respond without undue delay.

You also have the right to complain to the Information Commissioner’s Office. Guidance and contact options are available from the ICO website.

12. Changes to this policy

We may update this policy when our services, website technology, suppliers or legal requirements change. The latest version will be published on this page with a revised “last updated” date. Material changes to optional cookies may require the website to ask for consent again.